Needs From: Volunteer El Paso

Are you friendly and outgoing? Do you like to help others? This is a great opportunity for you to help visitors to the courthouse find the information and resources they need. Volunteer shifts are available M-F between 8:30am and 4:30pm.

 

Department: County Administration

Supervisor: Volunteer Coordinator

Essential Duties and Responsibilities:

Welcome and greet all visitors to the County Courthouse. Know the services provided by the county and the locations of county departments and offices. Direct lobby traffic. Effectively communicate. Escort people, as needed, to the proper destination. Answer incoming calls and transfer to the appropriate department. Preserve strict confidentiality regarding any encounters with county customers or staff. Be comfortable standing behind a desk for most of the shift.

Education and/or Work Experience Requirements:

Communicate effectively with internal and external customers and staff. Maintain a positive attitude and provide exemplary customer service. Understand the functions of county government and the ways in which citizens are served by the county.

Must undergo a background check, sign a confidentiality statement and liability waiver, and acknowledge receipt of workplace policies and procedures. All volunteers attend a volunteer orientation.